Terms of service

Terms of Service

Last updated: 9 September 2026

Welcome to Pacha-Mama. These Terms of Service govern your use of our website, purchases of physical goods, and bookings for services, treatments, workshops and other experiences offered through our website.

By accessing our website or placing an order or booking, you agree to these Terms. Please read them carefully before making a purchase.

1. About Us

This website is operated by Pacha-Mama.

Business name:
Trading name: Pacha-Mama
Business address: Pachamama Crystal's & Holistic's
Email: email@pacha-mama.co.uk
Telephone: 07961150216

References to “we”, “us” and “our” mean Pacha-Mama. References to “you” and “your” mean the customer or website visitor.

2. Use of Our Website

You agree to use our website lawfully and not to interfere with its operation, security or other customers’ use of it.

You must not use the website to transmit malicious code, attempt unauthorised access, engage in fraudulent activity or infringe the rights of others.

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our business.

3. Products and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, prices and availability are accurate.

Many of our crystals, gemstones and handmade products are natural or individually produced. Variations in colour, pattern, shape, size and natural inclusions may occur. Where a product is sold as an individual piece, we will aim to make clear whether the photographs show the exact item or a representative example.

We reserve the right to correct genuine errors in product information or pricing. If an error affects an order you have placed, we will contact you before proceeding where appropriate.

Nothing in these Terms limits your statutory rights where goods are faulty, not as described or otherwise fail to meet applicable consumer standards.

4. Crystal and Spiritual Information

Information about crystals, gemstones, spiritual practices, intentions, chakras or other metaphysical associations is provided for general interest and personal spiritual use.

Such information is not medical advice and is not intended to diagnose, treat, cure or prevent any medical or psychological condition. Our products and services should not be used as a substitute for professional medical advice, diagnosis or treatment.

Individual experiences and spiritual beliefs may vary, and we do not guarantee any particular spiritual, emotional or physical outcome.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected goods. We will send an order confirmation to acknowledge receipt.

A contract for the sale of goods is formed when we accept your order, normally by confirming dispatch, unless we expressly agree otherwise.

We may be unable to accept an order due to stock availability, a genuine pricing error, payment issues or other reasonable circumstances. If we cannot fulfil an order for which payment has been taken, we will arrange an appropriate refund.

6. Prices and Payment

All prices are displayed in pounds sterling (£) unless otherwise stated.

Any applicable taxes and delivery charges will be shown before you complete your purchase. Payment must be made using one of the payment methods available at checkout.

Payments are processed through our authorised payment providers. We do not store your full payment card details.

7. Delivery

Delivery options, charges and estimated delivery times are displayed at checkout or in our Shipping Policy.

We will make reasonable efforts to dispatch and deliver orders within the stated timescales. If delivery is delayed, we will contact you where appropriate.

Your statutory rights relating to delivery, including your rights where goods are not delivered within an agreed or legally required period, remain unaffected.

Please refer to our Shipping Policy for further information.

8. Returns and Refunds

Your rights to cancel an online purchase and return physical goods are explained in our Returns & Refunds Policy.

Nothing in these Terms excludes or restricts your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

9. Bookings and Services

Pacha-Mama may offer services, treatments, workshops, events or other experiences through its online booking system.

The description, duration, price, location and any relevant requirements for each service will be displayed at the time of booking.

A booking is confirmed when you receive confirmation from us or our booking system, subject to any specific conditions clearly communicated before purchase.

You are responsible for providing accurate contact information and informing us of any relevant requirements that may affect your ability to participate safely in a service.

Booking Cancellations and Rescheduling

Cancellation, rescheduling, deposit, late-arrival and no-show arrangements are set out in our separate Booking & Cancellation Policy.

Where statutory cancellation rights apply to a service purchased at a distance, those rights will be respected. Any applicable exceptions, including those relating to certain leisure activities provided on a specific date or period, will be explained where relevant.

We will not apply a cancellation charge or retain a payment in a way that is inconsistent with applicable consumer law.

10. Service Suitability and Safety

Where relevant to a treatment or service, we may ask you to provide information about allergies, medical conditions, pregnancy, medications or other circumstances that could affect suitability.

You should provide accurate information and inform the practitioner of any relevant changes before your appointment.

We may decline, postpone or adapt a service where reasonably necessary for safety or where the service is not suitable for your circumstances. Any refund or rescheduling arrangements will be handled in accordance with applicable law and our Booking & Cancellation Policy.

Our services are not a substitute for medical diagnosis or treatment unless expressly provided by an appropriately qualified and regulated healthcare professional acting within their professional scope.

11. Gift Cards and Vouchers

Where gift cards or vouchers are offered, their value, validity period, redemption conditions and any restrictions will be clearly stated at the time of purchase.

Gift cards and vouchers cannot be exchanged for cash except where required by law. Your statutory rights remain unaffected.

12. Intellectual Property

The content of this website, including text, photographs, graphics, logos and other materials, is owned by or licensed to Pacha-Mama unless otherwise stated.

You may use the website for personal, non-commercial purposes. You must not reproduce, distribute or commercially exploit our content without permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services for payments, bookings, delivery, analytics and other functionality.

Your use of those services may also be subject to their applicable terms and privacy notices. We are not responsible for third-party websites or services that we do not control, but this does not affect our responsibilities to you under applicable consumer law.

14. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to our Privacy Policy for information about how we collect, use, store and protect your personal data, including information provided when placing an order or booking a service.

15. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, subject to applicable law.

We are not responsible for losses that are not foreseeable or that arise from circumstances outside our reasonable control, except where the law provides otherwise.

Nothing in these Terms affects your statutory consumer rights.

16. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transport disruption, supplier failures or significant technical outages.

Where such an event affects an order or booking, we will contact you where reasonably possible and explain the available options. Your statutory rights remain unaffected.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, website or legal requirements.

The Terms applicable to an order or booking will generally be those in effect when the order or booking was placed, unless a change is required by law or otherwise agreed with you.

18. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from the mandatory consumer protections and rights to bring proceedings available in your place of residence.