Last updated: 23/02/26
These Terms and Conditions govern your use of this website and the purchase of any products from Pachamama And The Seven Rays Ltd.
Our intention is to create a safe, transparent, and supportive experience for all customers while clearly outlining our rights and responsibilities.
By accessing this website, placing an order, or purchasing from Pachamama, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these Terms, please do not use this website.
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1. About Us
Pachamama is owned and operated by Lois Hazel Hallam Clayton, United Kingdom.
2. Intellectual Property ©
Pachamama, Healing with Lois, Lois Hazel Hallam Clayton, all associated logos, branding, product names, written content, images, designs, and materials displayed on this website are the intellectual property of Lois Hazel Hallam Clayton unless otherwise stated.
You may not copy, reproduce, republish, distribute, store, transmit, or exploit any content without written permission.
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3. Age Requirement
Our products and services are intended for individuals aged 18 years and over.
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4. Products & Descriptions
We strive to describe products as accurately as possible. Due to natural variations, images and descriptions may differ slightly.
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5. Availability of Stock
All products are subject to availability. If an item becomes unavailable, a refund or alternative will be offered.
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6. Pricing
All prices are in GBP (£). We reserve the right to amend prices at any time.
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7. Payment
Payments are processed securely via Stripe a third-party payment provider. We do not store card details.
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8. Order Confirmation
Receipt of confirmation does not guarantee acceptance. We may cancel orders and issue refunds if required.
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9. Dispatch & Delivery
Orders are dispatched within 1–3 working days. Made-to-order items may take longer.
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Once an order has been dispatched, responsibility for delivery lies with the chosen delivery service.
Pachamama cannot be held responsible for delays, missed deliveries, lost parcels, or errors caused by postal or courier services.
While we will always do our best to assist you in locating your parcel and raising enquiries with the delivery provider, we are not liable for delivery delays or failures beyond our control.
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10. Shipping Charges
Standard Shipping £4.99
Tracked Shipping £6.95
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11. Customer Responsibility
Customers must provide accurate delivery details.
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12. Returns & Refunds
See separate Returns & Refund Policy.
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13. Product Care
We are not responsible for damage caused by misuse or accidents.
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14. Limitation of Liability
Our liability is limited to the value of the product purchased.
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15. Website Use
Misuse of this website is prohibited.
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16. Security
We are not liable for viruses or harmful components.
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17. Indemnity
You agree to indemnify Pachamama from claims arising from misuse.
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18. Changes to Terms
We may update these terms at any time.
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19. Governing Law
These Terms are governed by the laws of England and Wales.
These Terms & Conditions apply to all healing and spiritual services provided by Lois Hazel Hallam Clayton trading as Healing with Lois.
By booking or receiving a session, you confirm that you have read, understood, and agree to the following.
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1. Nature of Services
Healing with Lois offers complementary holistic services which may include energy healing, sound healing, crystal healing, spiritual guidance, tarot or oracle readings, and related practices.
These services are complementary in nature and are not a substitute for medical, psychological, psychiatric, or professional healthcare diagnosis or treatment.
Lois Hazel Hallam Clayton is not a medical doctor and does not diagnose, prescribe, or guarantee outcomes.
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2. Personal Responsibility
By booking a session, you accept full responsibility for your own health, wellbeing, choices, and integration before, during, and after any session.
You understand that emotional, mental, physical, or energetic sensations may arise and are part of the healing and integration process.
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3. No Guarantees
All healing experiences are unique.
No specific outcomes or results are guaranteed.
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4. Medical Care
You agree to continue any existing medical or mental health treatment and consult your healthcare professional regarding complementary therapies.
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5. Right to Refuse or Terminate Sessions
Healing with Lois reserves the right to refuse or terminate a session at any time if it is deemed unsafe, inappropriate, or outside the practitioner’s scope of practice.
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6. Booking & Payment
Full payment is required at the time of booking unless otherwise agreed.
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7. Cancellation & Rescheduling
At least 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations with less than 24 hours’ notice and no-shows are non-refundable.
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8. Late Arrivals
Late arrival may result in a shortened session with no reduction in fee.
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9. Confidentiality
All client information and session content is treated as confidential unless required by law.
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10. Limitation of Liability
To the fullest extent permitted by law, Healing with Lois and Lois Hazel Hallam Clayton shall not be liable for any loss, injury, or damages arising from participation in any session.
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11. Indemnity
You agree to indemnify and hold harmless Lois Hazel Hallam Clayton and Healing with Lois from any claims arising from your participation in services.
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12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
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Our intention is to make your shopping experience with Pachamama simple, supportive, and transparent.
Please read the following policy carefully. By placing an order with us, you agree to the terms below.
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1. Shipping
We currently ship within the United Kingdom.
Orders are typically dispatched within 1–3 working days of receiving cleared payment.
Made-to-order items may require additional processing time. If there is any delay, we will notify you as soon as possible.
Flat Rate UK Shipping:
Standard Shipping – £4.99
Tracked Shipping – £6.95
Shipping charges are displayed at checkout.
Delivery times are estimates and cannot be guaranteed.
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2. Incorrect Address & Uncollected Parcels
Customers are responsible for providing accurate delivery details.
If an order is returned to us due to an incorrect address or failure to collect, the customer will be responsible for the cost of re-delivery.
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3. Damaged, Faulty or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.
Please provide clear photographs and your order number so we can assess the issue.
Where a fault is confirmed, you may choose between a replacement, store credit, or refund.
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Once an order has been dispatched, responsibility for delivery lies with the chosen delivery service.
Pachamama cannot be held responsible for delays, missed deliveries, lost parcels, or errors caused by postal or courier services.
While we will always do our best to assist you in locating your parcel and raising enquiries with the delivery provider, we are not liable for delivery delays or failures beyond our control.
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4. Returns
Eligible returns must be notified within 14 days of receiving your order.
Returned items must be unused, in original condition, and in original packaging.
Customers are responsible for return postage unless the item is confirmed faulty.
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Unless an item is confirmed to be faulty or incorrectly supplied, customers are responsible for the cost of return postage.
We recommend using a tracked service, as we cannot be responsible for items lost in transit during return shipping.
Return shipping costs are non-refundable.
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5. Change of Mind
We do not offer refunds for change-of-mind purchases.
Change-of-mind purchases may be eligible for exchange or store credit only.
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6. Non-Returnable Items
The following items are non-refundable and non-returnable:
– Earrings and pierced jewellery (for hygiene reasons)
– Made-to-order ritual candles and aura sprays
– Personalised or custom-made items
– Digital products
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7. Refund Processing
Approved refunds will be processed to the original payment method.
Please allow up to 7 working days for funds to appear, depending on your payment provider.
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8. Right to Refuse Returns
We reserve the right to refuse returns that do not meet the conditions of this policy.
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9. Contact Us
For any shipping, return, or refund enquiries, please contact:
info@pacha-mama.co.uk
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Thank you for supporting Pachamama.